Guarantees and returns

Our merchants are at liberty to repair or replace a device.

As a rule, they will repair the old device if possible. If this is not possible, the merchant will arrange for a replacement.

In the case of replacement, the old device will be replaced free of charge by a device of equal or higher quality (same grade and quality at the time of the warranty claim and of the same type).

Alternatively, the merchant may reimburse the consumer for the value of the appliance. If the merchant chooses to refund the value of the appliance and confirms this in writing, the merchant will keep the appliance and refund the consumer the value of the appliance upon receipt.