Warranty claim procedure

Should you encounter issues with your device that are covered by the warranty conditions stated above, please contact the merchant and/or the refurbed customer service directly via the contact form. 

The refurbed customer service team will register your warranty claim, after which it will inform the merchant. The merchant will subsequently send an email along with a return slip that enables you to ship the product back to the merchant free of charge.

Please ensure that the article is packaged in a safe and correct manner. Should the original packaging not be available anymore, please use stable and professional packaging material instead (i.e. a box with plenty of filler material; an envelope does not constitute a stable form of packaging).

Important: only by using the return slip to send the device back to the merchant is the shipping process free of charge.

After arrival, the merchant’s technicians will proceed to inspect the device. The customer will subsequently receive a status report and, if warranted, a replacement device. In case of a monetary return, the customer will receive the purchasing price via the payment method that was used during the transaction on refurbed. Please note that transport / shipping of a device is only permitted with prior consent of the merchant.